This project reviewed the organisational structure of the service’s ICT division and provided recommendations on job design and classification; reporting relationships; workflow efficiencies; process improvement; and stakeholder feedback.

The review focused on the whole ICT service delivery, with particular emphasis on refining the current structure and building organisational capacity to meet current operational needs within given resources. The Futures Group report proposed that the current ICT structure be reconfigured within existing FTE resources to maximise organisational capacity and support the service’s current operational needs.

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The Futures Group

28 Outram Street, West Perth 6005

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