HR Department review – Local Government

The review that was undertaken of the HR department within a large metropolitan Council primarily focused on whether the unit was operating efficiently. It was established following specific analysis that this could only be based on qualitative feedback from key internal clients on their level of satisfaction with the services provided, discussions with the P&C staff and an overall assessment of the key factors that underpin how well the City and service unit have aligned its people, structure and processes.

There was little comparative data or Key Performance Indicators (KPI’s) to measure the internal performance of the service area due to a number of factors as the service area was not able to produce meaningful reports due to new technology being installed. Additionally, as comparative performance measures with other councils was lacking and not all councils are at the same stage of development, the comparative data available did not take into account the many differing organisation variables to make meaningful comparisons, at this organisational level. 

However, a range of key factors were identified to improve performance through greater accountability, performance measures, leadership initiatives and alignment to key planning strategies at the service level.