By Joanna York (Source BBC ) 31st October 2022

Bosses have long said workers need a growth mindset. Now, this skill is more important than ever – and it’s possible to master it.

Among daily changes within the world of work, there’s never been a better time for employees to cultivate skills to help them better manage workplace challenges. This is where the idea of the ‘growth mindset’ comes roaring in – the belief that workers are capable of actively improving their abilities, rather than being innately able or unable to complete certain tasks.

Yet, this ‘can do’ mindset can be more difficult to harness than it seems. Doing so means getting comfortable with embracing hurdles, learning from criticism and persisting when things get difficult.

Even if we believe that such tenacity is worth developing, in practise, doubts and fears can dominate. “We’re wired to believe our emotions,” says Elaine Elliott-Moskwa, psychologist and author of The Growth Mindset Workbook, based in Princeton, New Jersey, US. “When a person says ‘I feel I’m not good enough’, that feeling is very powerful, even though that is a belief about their abilities.”

At the heart of the growth mindset is learning to overcome such feelings of inability or inadequacy in the face of obstacles, and instead recognise an opportunity to learn. And there can be profound benefits to cultivating this approach. Employees with a growth mindset can tap into a useful skillset to manage stress, build supportive relationships with colleagues, cope with failure and develop attributes to help further their careers.

What is growth mindset?

Growth mindset first emerged in 1988 as a theory relating to education. “It had to do with why smart kids fail in the face of difficulty despite their actual abilities,” says Elliott-Moskwa. The idea was that the students’ attitude towards taking on a challenge, rather than their innate ability, was a key determiner for success. In other words, our ideas about how able we are to do something can have a significant impact on the outcome of a task.

Approaching a challenge with a growth mindset over a fixed mindset is a choice anyone can take

Stanford professor and psychologist Carol Dweck narrowed this concept down to two approaches that can determine results: ‘fixed mindset’ and ‘growth mindset’. “Fixed mindset is the idea that your abilities are high or low, and there’s not too much you can do to change it,” says Elliott-Moskwa, “whereas the growth mindset is the view that your abilities are malleable or changeable.”

While some people may naturally lean more one way than the other, people don’t outright have either a fixed or growth mindset to all problems, full stop – instead, approaching a challenge with a growth mindset over a fixed mindset is a choice anyone can take.

For many people, though, moments of difficulty often spur fixed mindsets. For example, says Elliott-Moskwa, when people take in criticism from a boss, or struggle with a new task, they might feel a sense of inadequacy. In these situations, a fixed-mindset response might be “I’m not good enough”, or “I can’t do it”, she says.

By contrast, a growth mindset approach takes a different tack on the same situation. People with growth mindsets don’t interpret such moments as personal failings, but instead recognise a need to improve. Crucially, people working with a growth mindset believe they are capable of such improvement, and are able to break down challenges into achievable steps.

This means getting out of the comfort zone and accepting a certain level of risk, uncertainty and the potential for failure that comes with trying something new. “It feels a little bit uncomfortable, and also a little bit exciting,” says Isabella Venour, a London-based mindset coach, who helps professionals understand the role their beliefs, values and patterns of thinking play in the workplace. “You’ve got a bit of risk that it might go wrong, but you’ve also got the potential to learn something and to grow as an individual.”

A growth mindset means believing you can actively improve your abilities, rather than simply being ‘bad’ at some tasks.

Why is growth mindset important in the workplace right now?

A can-do approach is always a plus in the workplace – it demonstrates that workers are adaptable and willing to evolve within their jobs and organisations. But fostering a growth mindset plays an important role in helping workers navigate turbulence as well as improve resilience as they feel more confident and capable handling difficulties.

This is essential at a time when many employees are struggling with wellbeing in the wake of the pandemic. Gallup’s 2022 State of the Workforce Report showed that stress among global workers has risen consistently since the pandemic began in 2020. A similar global survey by the Wellbeing Project showed that in 2022 resilience is particularly low,  and the risk of burnout remains, especially among non-managers. “People are being pulled in all directions and stretched thin as pressures of work and life are spilling into one another,” says Venour. “Business leaders are noticing that their employees are struggling to cope with everyday challenges.”

Growth mindset not only provides a framework for dealing with challenges, but a way to break those challenges down in to manageable steps. “Often, if we’re feeling pressure when we’re not in a growth mindset, we tend to focus on what we can’t control,” says Venour. “It’s a lot more useful to focus on what we can influence.” This starts with workers identifying personal strengths that they can utilise, then making a plan to improve areas of weakness.

Taking a pragmatic approach can help cut through overwhelm and also help workers lay down boundaries – something many remote workers are struggling to do. For example, “if your boss gives you a task that you feel is unrealistic, it’s easier to say you’re not sure about the timing or you need an extra meeting to give you more clarity”, says Venour. “Because you are confident in your abilities and you don’t see weaknesses as something to beat yourself up about it. You’re able to say, I need some support here.”

[A growth mindset] encourages people to focus on feedback rather than failure – Isabella Venour

It is possible to practice growth mindset individually, but if a business encourages the whole workforce to adopt a growth mindset, the results can be even more powerful. “It encourages people to focus on feedback rather than failure,” says Venour. This can help motivate employees to tackle challenging projects, and create an in-built culture of learning. Studies suggest this is something that workers overwhelmingly want: in a 2022 McKinsey & Company study, 41% of workers said the foremost reason they would quit a job is lack of career development and advancement.

How can you improve growth mindset? 

The first step towards encouraging a growth mindset is personal awareness: the ability to identify fixed-mindset thinking when it occurs, which often manifests as feelings of discomfort or inadequacy in the face of a challenge.

First, Elliott-Moskwa advises recognising and accepting such feelings – instead of beating yourself up about them. “Then, mindfully make another choice to take an action step in keeping with what you would be doing if you had growth mindset – the belief that you could increase your abilities,” she says.

To help clients approach obstacles with a growth mindset, Venour often breaks down challenges that feel overwhelming into smaller pieces. For example, if a worker feels unable to give a presentation in front of colleagues, “how much of that is emotional and how much of that is factual?”, she asks. “Can they talk? Yes. Have they spoken in front of more than one person before? Yes. Have they done presentation slides before? Yes. So, if there are elements that they can do, [what] is the bit that they’re not comfortable with?”

Narrowing down an overwhelming challenge to a specific point of difficulty helps workers focus, and reduces the element of learning required to an achievable level.

Often, the learning itself requires asking for help. One of the key concepts of growth mindset is seeing others as inspiration rather than competition, an approach that can help foster collaborative teams. “If workers view others as resources and not as competitors, they’re open to sharing other people’s skills and abilities and learning from fellow employees,” says Elliott-Moskwa.

Over time, recognising fixed mindset and practicing a growth mindset can become easier, and the prospect of taking on challenges less daunting. “Growth mindset is an empowering attitude,” says Venour. “You can really develop and grow over time as a person.”

Critical Things You Must Quit Doing Now To Be More Successful

Mar 9, 2016

Written by Dr. Travis Bradberry

Coauthor Emotional Intelligence 2.0 & President at TalentSmart

Most of us grew up hearing the mantra “Don’t be a quitter,” and we’ve internalized it to the point where we feel guilty even if we don’t finish a book that’s boring us to death. Our parents weren’t entirely wrong in saying that persistence is necessary for success, but sometimes quitting is the most effective course of action. Whether it’s a failed project, a thankless job, or a doomed relationship, quitting can be a virtue.

“Quitting is leading too.” – Nelson Mandela

As it turns out, some of us are really good at knowing when to quit, while others have a hard time getting “unstuck.” Research from the University of Rochester found that people are motivated by either “approach goals” or “avoidance goals.”

Those who fall into the approach camp are motivated by challenges and don’t waste time trying to solve problems that simply don’t have a feasible solution. In other words, they know when to quit.

People motivated by avoidance goals, however, worry a lot more about failing. They want to avoid failure at all costs, so they keep plugging away at things, long after logic suggests it’s time to move on. This is typically a much less productive way to work.

Knowing when to quit is a skill that can be learned. If you tend to get stuck on things long after it’s obvious that what you’re doing isn’t working, you can train yourself to do better. You just need to practice quitting. Thankfully, life provides plenty of opportunities to do this. Here are some things we should all quit doing.

Quit doubting yourself. Confidence plays a huge role in success. Hewlett-Packard conducted an interesting study whereby they analyzed the process through which people applied for promotions at the company. Women, it turned out, only applied when they met 100% of the criteria for the job they wanted, while men applied when they met 60% of the criteria. The researchers postulated that one of the (many) reasons men dominated the upper echelons of the company is that they were willing to try for more positions than females. Sometimes confidence is all it takes to reach that next level. The trick is, you have to believe it. If you doubt yourself, it won’t work. Faking confidence just doesn’t produce the same results.

Quit putting things off. Change is hard. Self-improvement is hard. Scrounging up the guts to go for what you want is hard, and so is the work to make it happen. When things are hard, it’s always easier to decide to tackle them tomorrow. The problem is that tomorrow never comes. Saying you’ll do it tomorrow is just an excuse, and it means that either you don’t really want to do it or that you want the results without the hard work that comes along with it.

Quit thinking you have no choice. There’s always a choice. Sure, sometimes it’s a choice between two things that seem equally bad, but there’s still a choice. Pretending that there isn’t one makes you a victim who is voluntarily taking on a mantle of helplessness. To play the victim, you have to give up your power, and you can’t put a price on that. To succeed at the highest level, you have to quit giving your power away.

Quit doing the same thing over and over again and expecting a different result. Albert Einstein said that insanity is doing the same thing and expecting a different result. Despite his popularity and cutting insight, there are a lot of people who seem determined that two plus two will eventually equal five. The fact is simple: if you keep the same approach, you’ll keep getting the same results, no matter how much you hope for the opposite. If you want different results, you need to change your approach, even when it’s painful to do so.

Quit thinking everything is going to work out on its own. It’s tempting to think that it’s all going to work out in the end, but the truth is that you have to make it work. This has many implications. Don’t expect your boss to notice when you’re ready for a promotion, don’t expect your colleague to stop sloughing work off on you if you’re always willing to do it, and don’t think that anyone is going to stop walking all over you as long as you allow it. Everything is not going to magically work out on its own; you have to be proactive and take responsibility for yourself.

Quit saying “yes.” Every “yes” you utter is a tradeoff. By saying “yes” to one thing, you’re saying “no” to something else. Saying “yes” to staying late at work, for example, might mean saying “no” to the gym or to time spent with your family. Research conducted at the University of California, San Francisco, showed that the more difficulty you have saying “no,” the more likely you are to experience stress, burnout, and even depression. Saying “no” is indeed a major challenge for many people. No is a powerful word that you should not be afraid to wield. When it’s time to say “no,” avoid phrases such as I don’t think I can or I’m not certain. Saying “no” to a new commitment honors your existing commitments and gives you the opportunity to successfully fulfill them. When you learn to say “no,” you free yourself from unnecessary constraints and free up your time and energy for the important things in life.

Bringing It All Together

There are dozens of ways we get in the way of achieving our full potential. We doubt ourselves, we decide that something is just too hard, or we tell ourselves that we’ll worry about it tomorrow. If you really want to succeed—and I meanreally succeed—stop focusing so much on what you should be doing and, instead, take a really good look at the things you should quit doing.

https://www.linkedin.com/pulse/critical-things-you-must-quit-doing-now-more-dr-travis-bradberry

How Law Firm Culture Affects Profitability

Written by

Gabriela Isturiz

Mar 21, 2014

Culture is often regarded as a “fluffy” aspect of the firm’s operations and is typically assigned to the Human Resource department as a feel-good, nice-to-have.

In our recent blog posts, we’ve been speaking to many CFO concerns, such as why the CFO should be involved in vendor selection. In this post, we’ll explore another topic that directly affects the firm’s profitability: culture.

What exactly is “law firm culture” anyway? Attorney and legal blogger, Jordan Furlong offers the following definition in his blog post titled, Vulture Culture:

Culture is what people at the firm actually do every day. In harsher terms, it’s what people get away with. Culture is what actually happens. A law firm’s culture is the daily manifestation of its performance expectations and behavioural norms — what is encouraged and what is tolerated. So it’s not a matter of law firms “ignoring” culture — every firm has a culture, and most firms’ cultures are remarkably and depressingly similar. It’s a matter of recognizing that the culture that a law firm develops and sustains has an impact on productivity, retention and morale — in many cases, a catastrophic one.

So, how would you describe the culture of your firm? How does your firm’s culture play out on a daily basis? How might your assessment of the culture differ from that of partners, attorneys and staff members?

Perhaps, most importantly, how is your firm’s culture affecting the profitability of your firm? There are triggers that are affected by law firm culture, which can ultimately contribute to profit or loss. We explore them in the following list:

#1 Talent Attraction

Do the best attorneys want to work at your firm? Better yet, are they knocking the door down in order to join the team? Law firm culture feeds your employer brand and can be a major decision point as to whether prospective employees pursue or accept an offer from your firm. In a recent article written on Lawyerist, David Parnell argues that candidates will challenge legal recruiters and other representatives of the firm on the firm’s culture, especially those candidates contemplating a lateral move. This makes sense. Candidates want reassurance that the environment is favorable to their productivity, job satisfaction and future career goals.

#2 Turnover

The cost of losing an attorney and having to hire a replacement can be extremely costly for the firm. Consider that the cost of hiring a new attorney could amount to 1.5x to 3.0x the cost of the attorney’s annual salary. These costs are not to be taken lightly.

These costs are magnified when several attorneys decide to move on. Law People suggests that the attrition rate for law firms could be as much as 20% per year. How often are you losing attorneys and what is contributing to their decision to move on?

#3 Productivity

Law firm culture has a direct impact on productivity. Positive, engaged attorneys are likely to maximize productivity throughout the day, while the opposite is true for attorneys who are disgruntled or have “checked out.” How would you describe the mood at your firm and how have you noticed it impacting productivity?

#4 Technology

How does your firm use and respond to technology? Is technology widely adopted and integrated into the daily functions that your attorneys carry out? On the other hand, is your firm a “technology dinosaur,” still limping along, relying on old tools while half-heartedly embracing the new ones? Believe it or not, the culture of your firm in regard to technology can have a powerful impact on attorney satisfaction. adoption and attitudes. If attorneys do not feel that they have the right tools to perform their job or that tasks are “more difficult than they have to be,” they are likely to become frustrated. This is especially true with Gen Y attorneys, which represent a significant portion of today’s attorneys.

#5 Client Retention

Renowned business author, Simon Sinek once said “Customers will never love a company until the employees love it first.” The same rings true when it comes to law firms. If your attorneys don’t love your firm, how can you expect your clients to? And, if they don’t – let’s face it – there are plenty of other options out there. Loyal clients will love your firm, and the process of making them fall in love with you starts with your attorneys.